Installer Questions

  • Downloading Viewer on a Mac results in problems opening and running the installer. How do I fix this?

    (As of March 2021, Viewer is only supported on versions of Microsoft Windows supported by Microsoft.  Before March 2021, Viewer ran on Windows, Mac, and Linux.  At that time, we dropped support for Mac and Linux due to low demand. This article remains for those running unsupported versions.) In ...
  • How do I install the Linux version?

    (As of March 2021, Viewer is only supported on versions of Microsoft Windows supported by Microsoft.  Before March 2021, Viewer ran on Windows, Mac, and Linux.  At that time, we dropped support for Mac and Linux due to low demand. This article remains for those running unsupported versions.) Ins...
  • How much disk space does Viewer require on Windows?

    Viewer requires 200 MB on Windows.
  • Mac installer is blocked from use

    (As of March 2021, Viewer is only supported on versions of Microsoft Windows supported by Microsoft.  Before March 2021, Viewer ran on Windows, Mac, and Linux.  At that time, we dropped support for Mac and Linux due to low demand. This article remains for those running unsupported versions.) OS ...
  • Mac installer is damaged and can’t be opened.

    (As of March 2021, Viewer is only supported on versions of Microsoft Windows supported by Microsoft.  Before March 2021, Viewer ran on Windows, Mac, and Linux.  At that time, we dropped support for Mac and Linux due to low demand. This article remains for those running unsupported versions.) OS ...
  • MSI Installer Instructions

    [Note: If you are looking for an MSI installer for SPV, please contact us and we will provide you with the necessary version.] If you need to integrate viewer installation into a larger deployment, it is sometimes easier to use the MSI installer. Use the following command line to deploy the soft...