Viewer Licensing

  • Are Licenses Perpetual or Subscription?

    As of October 1, 2018, we only sell Viewer as a subscription. See: Will my license ever expire? (https://viewersupport.steelray.com/articles/will-my-license-ever-expire) for a detailed explanation of the changes.
  • As a perpetual license holder, will my license ever expire?

    Prior to October 1st, 2018, Viewer was sold as a perpetual license. On October 1st, 2018, we switched to a subscription model, which means that all new sales are done as subscriptions. If you are a perpetual license holder, you may continue to use the product perpetually (as the name implie...
  • Can multiple people share a license? Can we transfer licenses?

    A license is required for each unique user of the software. License transfers are generally not allowed, but we will make exceptions in certain cases. See this page (http://www.steelray.com/transfer.php) for more information.
  • Can we get a single key for multiple users?

    Yes. By default, when you order licenses for multiple users, we will deliver a single key for them to share.
  • Do you sell site licenses, enterprise licenses, etc.?

    Yes. We call them EasyLicenses. Contact Sales (http://www.steelray.com/steelray_contact.php) for more information.
  • How do I activate my Steelray Software?

    Note: if you are installing a license issued after October 1st, 2018, you will need to download the latest version of Viewer (2018.9.65 or later) in order to activate your software. When the product starts up, if the license key has not yet been entered, you will be asked for a key. The next st...
  • How many licenses do I need?

    One license is required for each user that will be using the product. It's okay for someone to install a second copy (for example, on their laptop), as long as it's the same person who uses the product.
  • What happens when my maintenance period expires?

    You may renew (purchase an extension to) your maintenance period. The maintenance renewal period begins when the old period expires. You may purchase a 1, 2, or 3 year extension.
  • What if my license key is not working?

    If your license key is not working, here are a few things you can check: Is the license key is being typed in correctly? The license key is case-sensitive and every character must be identical to the supplied license key string. We suggest copying and pasting your key from the web page or email ...